Question 1

Will your carry-on fit in the overhead bin?

Accepted Answer

Our 20" and 22" carry-ons are sized to the standard 22 x 14 x 9 inch allowance used by the major US carriers, measured with wheels and handles included. Some regional jets and low-cost carriers use smaller limits, so check your airline before flying.

Question 2

How long does shipping take?

Accepted Answer

Standard shipping arrives in 3–6 business days and is free on orders over $150. Express arrives in 2 business days. Orders placed before 1:00 PM CT ship the same business day.

Question 3

What does the warranty cover?

Accepted Answer

Two years against manufacturing defects in materials and workmanship, including zippers, wheels, telescoping handles and seams. Cosmetic wear and airline handling damage are not covered, though we will help you document a carrier claim.

Question 4

Can I return a bag I've used once?

Accepted Answer

Returns must be unused with tags and packaging intact within 30 days. If a bag failed on its first trip, that's a warranty claim rather than a return — send photos and we'll sort it out.

Question 5

Are your hardside cases waterproof?

Accepted Answer

The polycarbonate shells are water-resistant and will shrug off rain on the tarmac, but the zippers are not submersible. Interior linings are coated to protect contents from light moisture.

Question 6

Do you ship internationally?

Accepted Answer

Not yet — we ship within the United States, including APO/FPO addresses. International shipping is planned.

Question 7

How do I track my order?

Accepted Answer

Tracking is emailed when the carrier scans your parcel, and you can look up any order from the Track Order page with your order number and email address.

Frequently Asked Questions