Refund & Returns Policy

Return window

You may return most items within 30 days of delivery for a refund to the original payment method. Items must be unused, free of travel marks, and returned with all tags, packaging and included accessories.

How to start a return

Email support@zdcarriers.com with your order number and the item you want to return. We reply with a prepaid return label and instructions within one business day.

• Refunds are issued within 5 business days of the return arriving at our warehouse.
• Your bank may take a further 3–10 business days to post the credit.
• Original shipping charges are refunded only when the return is due to our error.

Exchanges

Want a different size or color? Tell us in your return email and we'll reserve the replacement while your return is in transit so it ships the day we receive it.

Damaged or defective items

If an item arrives damaged or fails under the two-year warranty, send us photos with your order number. Approved warranty claims are replaced or repaired at no cost, including shipping both ways.

Non-returnable items

Gift cards, clearance items marked final sale, and products showing use or airline handling damage cannot be returned. Carrier-caused damage should be reported to the airline first; contact us and we'll help support the claim.